Application Support Engineer at Vineti in Daly City, CA

Vineti

๐Ÿ“Œ Daly City, CA
๐Ÿ•‘ November 19, 2020
๐Ÿท๏ธ OTHER
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Application Support Engineer

Vineti creates advanced software for advanced therapies. We are a healthcare-tech company developing cloud-based software solutions that enable biopharmaceutical and life science companies to provide next generation personalized therapies safely, securely, seamlessly, and scalably. From the beginning, Vineti's founders have understood the challenges innovators face in developing personalized therapies. We are removing these barriers with technology that integrates the end-to-end supply chain of the process. Our technology makes it possible for patients with cancer, genetic disorders, and other serious health conditions to receive these breakthrough therapies.

As a member of the Vineti team, we can promise you the opportunity to collaborate alongside smart and driven people, with endless opportunities to grow your many skills.

We are looking for an Application Support Engineer to join our Engineering team. In this critical role, you will work on the frontlines to provide Vineti's life saving application to our users. The Application Support Engineer will be responsible for monitoring and responding to automated alerts while working closely with our Customer Success and Software Development teams.

What you'll be doing as a Application Support Engineer:

  • Become a subject matter expert of our application
  • Provide high priority issue triage
  • Troubleshoot production application issues by analysing logs and working with the Software Development team to resolve bugs
  • Document application support with impact of issues found and product recommendations
  • Document steps to reproduce issues, pair with developers to find root cause
  • Responsible for all customer facing applications uptime and reliability
  • Create capacity plans and ensure adequate resources for usage spikes and growth
  • Perform on-call duties and assist in diagnosis and resolution of issues
  • Be an escalation contact for service incidents
  • Implementing and maintaining monitoring and alerting systems
  • Assist with software validation with compliance and security team
  • Ensure data backup and recovery standards are met
  • Perform other duties as assigned
  • 3+ years of experience being responsible for the uptime and reliability of customer facing web applications
  • 3+ years experience working in cloud based environments at scale
  • SaaS experience a must
  • Enterprise software product support experience a plus
  • Coding experience with at least mainstream programming languages like Ruby, Java, Javascript, Python or Bash
  • Coding experience with Ruby, Rails, or ReactJS a huge plus
  • Knowledge of logging and monitoring best practices using with tools like ELK, Prometheus and Grafana
  • Experience with SQL Server, PostgreSQL or other Relational Databases
  • Experience working with container technologies like Docker and Kubernetes
  • Position will require performing occasional maintenance and on-call rotation during non-business hours and over the weekend
  • Must comply with HIPAA rules and regulations

Vineti is proud to be an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Our goal is to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

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Job Expires: December 19, 2020

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